MERKUR GROUP UK


WELCOME

WELCOME


WE ARE MERKUR GROUP UK

MERKUR GROUP UK is part of the Germany headquartered GAUSELMANN GROUP of companies, a Euro 2.57 billion turnover international business active in the delivery of safe gambling entertainment experiences. Established in 1957, Gauselmann remains a family-owned company, employing 14,000 people worldwide. Since 2000 it has invested £450m in the UK and is one of the country’s largest operators of high street entertainment centres and Bingo Clubs. Its Bingo portfolio includes Europe’s biggest venue, the 2,200 capacity club in Cricklewood, north west London.

GET TO KNOW US


MERKUR GROUP UK operates a total of 177 high street entertainment centres and three Bingo Clubs. Boasting a national footprint, the contemporary MERKUR branded high-spec venues stretch from Hereford to Harlow, Dundee to Dunstable and Cardiff to Coventry. The company employs over 2,500 people in the UK and supports high street economies in 140 parliamentary constituencies.

MORE THAN

2500 EMPLOYEES

CLOSE TO

180 VENUES IN UK

SAFER GAMBLING


VISION

MERKUR GROUP UK is unequivocal in its commitment to deliver a safe and enjoyable gambling experience to every customer across every one of its venues. The MERKUR Vision is to uphold the highest possible standards of social responsibility and be recognised by external stakeholders for setting the safer gambling benchmark for the UK’s low stake, low prize gambling sector.

360 PROGRAM

MERKUR GROUP UK’s 360 Program cements the company’s commitment to safer gambling. It has been developed following close consultation with the Global Gambling Guidance Group (G4) and comprises an Advisory Board of senior executives and external specialists.

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CUSTOMER EXPERIENCE GROUP

MERKUR GROUP UK has established a Customer Experience Group to provide insight to the relationship between brand and consumer as well as monitoring the effectiveness of safer gambling undertakings. The initiative comprises four regional groups made-up of a representative sample of consumers: each group meets twice a year.

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TRAINING

MERKUR GROUP UK is committed to an on-going staff development and training programme which includes streams on social responsibility and customer interaction. The internal resource comprises two dedicated training centres located in Watford and Milton Keynes. External training is conducted by the internationally recognised Global Gambling Guidance Group (G4) and YGAM, with non-consumer facing staff also undertaking safer gambling awareness. KYC – ‘Know Your Customer’ insights and the importance of human intervention in retail environments inform the safer gambling campaign.

G4

MERKUR GROUP UK’s safer gambling undertakings have been audited by the Global Gambling Guidance Group (G4) against its international standard, widely regarded as the strongest in the industry exceeding the requirements of the Gambling Commission of Great Britain. Pieter Remmers, founder of G4, is a member of the 360 Advisory Board.

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CITY & GUILDS

MERKUR GAMING UK is working with YGAM’s wholly owned trading subsidiary YGAM Innovation which delivers City and Guilds assured training courses, for those who work in the gambling industry. Established in 1878, City & Guilds, whose President is Her Royal Highness The Princess Royal, believes in the power of skills to build successful careers, businesses, and economies. For 140 years, all products and services have been designed to recognise vital workplace skills, from work relevant qualifications to apprenticeships through to accreditation and assessments. The City & Guilds goal is to ensure that people have the right skills to thrive both now and in the future.

Get more information at

www.cityandguilds.com

YGAM

The Young Gamers and Gamblers Education Trust (YGAM) is an award-winning national charity with a social purpose to inform, educate, safeguard and build digital resilience amongst young and vulnerable people. Chief executive Lee Willows, who co-founded the charity in 2014, is working with MERKUR GROUP UK to design and implement a bespoke socially responsible training programme for consumer-facing staff.

Get more information at

www.ygam.org

LATEST NEWS


Sascha Blodau adresses European Digitalisation Forum

Sascha Blodau, General Manager of MERKUR UK, was among a distinguished panel of gaming industry and fintech leaders to address the European Digitalisation Forum held in Athens and organised by OKTO, a leading fintech company powering digital payments.

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Pieter Remmers: ‘Keep the cowboy operators out and plan for the long-term’

Pieter Remmers, one of the world’s leading safer gambling experts and a member of the MERKUR 360 Advisory Board, serves as Chairman of the Board of the Global Gambling Guidance Group (G4) an organisation which promotes a worldwide safer gambling accreditation programme.

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MERKUR UK embraces ground-breaking Environmental Social and Governance philosophy

The environmental initiatives undertaken and supported by MERKUR UK and parent company Gauselmann are examples of organisations embracing the ESG philosophy and in the process making important advances in helping to secure a sustainable future.

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Digital Gaming is helping the Pub recovery

When it comes to the design and appeal of pub gaming machines Blueprint Operations is setting the pace. The Alphamax cabinet with its high-definition edge-to-edge screens and pipe line of compelling gaming content is the most talked about machine of the moment with operators including Essex Leisure placing substantial orders ahead of pubs reopening fully on July 19th.

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MERKUR UK respond to national labour shortages

MERKUR UK has responded to the harp drop in the availability of staff by undertaking a major recruitment drive at the same time as ensuring that all consumer-facing new starters complete the training programme which is central to the company’s commitment to safer gambling. However, unlike other sectors of the economy, the gambling entertainment industry is not able to pass on the costs of additional training and recruitment.

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MERKUR announce support for National Trust Woodland Appeal

In the latest progressive initiative from MERKUR UK, the brand has broken new ground by supporting the National Trust’s Woodland Appeal which will see it fund the planting of 1,500 trees at the same time as spreading awareness of the work of the charity amongst staff, customers and the broader stakeholder community.

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HIGH STREET INVESTMENT


OUR VENUES


HIGH STREET ENTERTAINMENT CENTRES

MERKUR GROUP UK is one of the most popular low stake low prize high street entertainment centre brands on the UK high street. The brand has a broad customer base attracting an equal balance of both men and women. MERKUR entertainment centres fulfil an important community role: they are places where people meet with their friends, where the staff know them by their first name, where they feel comfortable and where they can enjoy safe and responsible gambling entertainment. MERKUR centres employ local people, attract customers from the community and support local supply chains.

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BINGO CLUBS

MERKUR GROUP UK is a pioneer in the development of bingo as a popular leisure pastime enjoyed by generations of players. The MERKUR SLOTS bingo clubs are based at Lowestoft, Northampton and Cricklewood, north West London, which holds the distinction of being Europe’s largest venue with a capacity of 2,200. The team at MERKUR is constantly exploring ways of expanding bingo’s reach and maintaining MERKUR's reputation for raising the bar for entertainment and innovation.

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24h OPENING

In recognition of shifting work patterns and the significance of the night time economy, 80 percent of MERKUR high street entertainment centres are open 24-hours. The 24-hour venues operate to the same exacting standards and retailing principles that have made MERKUR the go-to entertainment brand on the high street.

INVESTMENTS


MERKUR GROUP UK is one of the biggest international investors in the UK low stake, low prize gaming entertainment industry and has ambitious plans for the future. Over the last two decades the company has invested £450m in the development of a market-leading, socially responsible presence on Britain’s high streets, bolstering local economies, supporting supply chains and providing employment opportunities. The UK represents a key market for the company.

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MERKUR TEAM


Career Opportunities

There are no glass ceilings at MERKUR GROUP UK. Instead, the focus is on creating a pleasant and progressive working environment in which individuals are valued and have the opportunity to progress. The company places huge importance on personal and professional development and has created a stand-alone Learning and Development function within the business to help team members progress into their next role or get more from their existing role.

MEET THE TEAM


STEVE AMBROSE

Operations Director, Steve Ambrose, left full-time education when he was 16 to become a thermodynamic engineer. He started his gaming career as a Bingo Checker and has worked his way-up as Main Stage Caller, Assistant Manager, General Manager, Operations Manager and on to his current role.

DARIA WIERZBICKA

Daria joined the company in 2007 and since then has enjoyed a meteoric rise through the ranks. Her first job was as a keyholder in Coventry, progressing as Assistant Manager in 2012 on to Manager in 2013 and becoming Area Manager for the busy South West Region the following year. On the way she has taken the opportunity to complete a number of company organised courses to assist her personal and career development.

CRISTINA DATCU

Cristina is a shining example of how outstanding and committed candidates can thrive in the MERKUR GROUP UK environment. Joining the business in 2016 as a team member Cristina was promoted to the post of Key Holder in the same year. She then secured back-to-back promotions in each of the next three years, becoming a Supervisor in 2017, Assistant Manager in 2018 and Venue Manager in 2019.

LOCAL HEROES


NICOLA WALLBANK

Head of Corporate Accounts at Blueprint Operations

Nicola believes believes the biggest challenge facing women in the workplace is to be regarded as a business woman as opposed to a woman in business.

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COMMUNITY


CORPORATE CITIZENS

MERKUR GROUP UK has a strong social code supporting numerous sporting, ecological and cultural projects, initiatives and institutions. The protection of nature and the environment is an integral part of the corporate philosophy including the long-standing use of renewable energies, environmentally-friendly machine production and recycling with at least 50 percent of equipment parts being recyclable.

MERKUR INITIATIVE

As part of its on-going commitment to local communities the length and breadth of the country, MERKUR GROUP UK has created ‘MERKUR Initiative’, a programme that has raised in excess of £1m supporting smaller charities and good causes. A three-way partnership between MERKUR GROUP UK, its venue staff and its customers, MERKUR Initiative is championing those local causes that can sometimes be overlooked by the business community but are also the ones in most need of support.

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ENVIRONMENT

The ‘Trees for Life’ initiative aims to make a sustainable contribution to the climate by reforesting forests in Germany. Launched by founder and CEO Paul Gauselmann to mark his 85th birthday, the central goal of the project is to plant a total of 85,000 deciduous trees on reforestation areas so that new forests with a high degree of diversity can arise.

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UK GAMBLING ENTERTAINMENT


SIZE OF INDUSTRY

An economic impact survey undertaken by the Centre for Economics and Business Research (Cebr) showed the UK high street entertainment centre sector had a turnover of £416m, Gross Value Added of £216m and sustained 4,227 full-time jobs. The sector’s contribution to the exchequer through tax revenues was calculated at £126.8m. For every £10 of turnover directly generated by companies operating high street entertainment centres, a further £8.04 worth of turnover is supported in the wider economy (Cebr figures for 2019).

ROLE IN BACTA

MERKUR GROUP UK plays a full and active role in bacta, the trade association that represents the domestic amusements and gaming machine industry encompassing retailers, machine operators, high-tech manufacturers and machine suppliers for pubs, high street entertainment centres and bingo clubs. MERKUR GROUP UK is also a significant supporter of the invaluable work undertaken by the Bacta Charitable Trust which has raised more than £3.25m for a wide range of good causes.

bacta.org.uk

ROLE IN GBG

MERKUR GROUP UK senior executive Steve Sharp serves as chairman of the cross-sector strategic body, the Gambling Business Group (GBG). The GBG engages with government thinking, helps to shape the political agenda and protects the long-term future of the companies and people working within the Industry. Key areas of focus are better and more effective regulation, liaising with government and social responsibility undertakings.

gamblingbusinessgroup.co.uk

GERMAN-BRITISH CHAMBER OF COMMERCE

MERKUR GROUP UK is an active member of the 'German-British Chamber of Industry & Commerce'. Founded in 1971, the business- to-business organisation provides commercial services, information and advice to 10,000 companies each year, promoting trade and investment between the United Kingdom and Germany. The Chamber of Commerce is supported by the Federal Ministry of Economics and Energy and has the Ambassador of the Federal Republic of Germany as its patron.

grossbritannien.ahk.de/en/

ROLE IN EUROMAT

EUROMAT, which represents the European land-based amusements and gaming industry at EU-level and consults on legislative changes impacting the sector, has welcomed MERKUR Group UK to its rank of corporate members. Through senior executives such as Stefan Bruns, CEO, MERKUR CASINO UK, who has vast experience in both manufacturing and operating across a number of European markets, MERKUR GROUP UK is able to make important contributions to the debates of the day and assist EUROMAT’s representations and lobbying activities.

euromat.org

ROLE IN BINGO ASSOCIATION

MERKUR GROUP UK is a leading and active member of the Bingo Association with the company’s Steve Ambrose and Amanda Kiernan represented on its Executive Council. The Association, whose mission is to ‘represent, promote and develop the interests of all licensed bingo operators’, works with central government and policy makers on a broad range of issues including regulation, compliance, research, education and shaping the sector agenda.

bingo-association.co.uk

MEDIA ASSETS


CONTACTS AND LINKS


With businesses involved in the creation of digital game content for pub, bingo and high street entertainment centres, machine operating, money handling, as well as consumer-facing high street entertainment and bingo brands – MERKUR GROUP UK has commercial touch points across the land-based gaming industry.

Do you have further questions? Please contact us at ABoulton@gauselmann.com.

Regal Gaming & Leisure

visit regalgaming.co.uk

Blueprint Operations

visit blueprintoperations.com

GeWeTe cash handling technology

visit gewete.com