The annual Safer Gambling Week is taking place 18th – 24th November and MERKUR Slots will be holding a total of 5,000 ‘Soundbite’ refresher sessions for members of the high street team
The sessions cover practical tips including conversation starters as well as when and how to interact with machine players if they are displaying behaviour which may be associated with unhealthy play.
Amanda Kiernan at MERKUR Slots said: “This is about refreshing our venue teams with the tool-kit of soft-skills which play such an important part in delivering a safe and enjoyable gambling experience for all of our customers.”
The Soundbite sessions are part of MERKUR UK’s industry acclaimed 360 Program which reflects the company’s commitment to safer gambling.
The 360 Program has been developed with the help of the internationally respected Global Gambling Guidance Group (G4) and includes an Advisory Board which includes external safer gambling specialists.
Extensive staff training is complemented by MERKUR’s Customer Experience Group which monitors the effectiveness of its safer gambling initiatives and undertakings.