When and how did it all begin?
“I was the youngest of 11 children and came out of school with no formal qualifications. I’ve always worked and I started off on the check-out at the Co-Op where I worked my way up to become a Manager, a position I held for 15-years. I wanted to try something different, saw an advert for an Assistant Manager’s job at an arcade which was then called Showboat and is now part of the Cashino brand, thought I would give it a go, went for the interview and here I still am!
What were your first impressions?
“I have to admit that I didn’t have a clue about the gaming industry and as such it represented a real challenge. I’d been in place for six months when the manager left and I was asked by Steve Ambrose who was then my area manager to look after the venue until a replacement was appointed. I wasn’t going to apply but after discussing it with my husband I thought why not – I’d been looking after the venue for a while anyway and had enjoyed it. I very nervously went for the interview and two-hours later I was appointed Manager!. I was over the moon and so excited”
How did you deal with the challenge?
“I knew that I had to prove myself and get the venue back up to a high standard. Shortly afterwards I attended a company Focus meeting where awards were being given out for the best venue, which I received for the South Region. I was so proud to win it and I’ve still got the award in my office. The way I looked on it, it showed that I was doing something right!”
How do you reflect on the last 21-years?
“Even though I’ve been in the industry for more than two decades I’m still learning new things and I have to say I honestly still love my job. I’ve got a great team. We’ve been together for many years and we are like a little family and I know I would not be where I am today without their back-up and support. Having the right team is key to maintaining standards.”
And as for the future?
“I’ve looked after a couple venues and it’s good to pick-up on the little touches and attention to detail that can make a big difference. I’m looking forward to the future and want to challenge myself at a new venue which hopefully will be very soon!”